Technical Problems Process
Families and staff having problems with any technical issue can input a ticket by emailing [email protected].
A technician will respond to you as soon as possible.
If you do not have access to your email and you are a student, please have your teacher put a ticket in for you.
If you don't have access to your email and are a teacher, please call our support number 412-798-6340.
We ask that any students having technical difficulties have a ticket submitted on their behalf by a teacher.
One-to-One Program Process
If there is Physical damage to a student’s device, please read the steps below to get the device repaired.
If they already have device insurance, a technician will contact them to repair it as quickly as possible.
If they DO NOT have device insurance, a technician will contact the family. For reference, the steps for insurance acquisition are listed below:
Physical damage to your device requires that families have insurance. To learn more about our Device Insurance, parents are directed to visit the following URL - https://pbsd.info/DevIns.
A temporary Sapphire charge will be put on their account until the device insurance is paid. Once it is paid, we will remove the cost from the Sapphire account.
Families can visit the following URL to pay for device insurance - https://pbsd.info/techpay.
Once device insurance is paid, the technology department receives an email verifying that the insurance was paid.
The technology department will then add that the family has paid for insurance to the Sapphire Community web portal, and then they will reach out to you to schedule an appointment to fix your device.