Holiday Park Technology Support

Technical Problems Process

• Students, families, and staff having problems with any technical issue can input a ticket by emailing [email protected]. 

  • A technician will respond to you as soon as possible. 

  • If you do not have access to your email and you are a student, please have your teacher put a ticket in for you. 

  • If you don't have access to your email and are a teacher, please call our support number at 412-798-6340.

One-to-One Program Process

• If you are having trouble with your district-issued device, please email [email protected] with a description of the problem. 

  • If you do not have access to your email, please have your teacher input a ticket for you. 

  • A technician will respond to you as soon as possible to schedule an appointment to troubleshoot/fix the problem. 

  • Once a teacher has placed a ticket for you, please leave your Chromebook in the main office on the cart and fill out one of the technology repair forms. Use a classroom loaner at this time. 

  • We ask that all students use the classroom loaner computers while our technicians fix your original device. Classroom computers are NOT to leave the classroom. 

  • If your device is not working correctly due to a manufacturer error, we WILL check you out a loaner while your device is repaired. 

  • If your device is not working correctly due to physical damage, we WILL NOT provide you with a replacement. You will need to follow the steps listed below to repair your device. 

  • Physical damage to your device requires that you have insurance. To learn more about our Device Insurance, you can visit the following URL - https://pbsd.info/DevIns. 

If there is Physical damage to your device, please read the steps below to get your device repaired. 

If you already have device insurance, follow the steps below:

• If you have insurance already, input a ticket by emailing [email protected]. 

• A technician will get back to you as soon as possible to schedule an appointment to repair your device as quickly as possible. 

• If you cannot email to input a ticket, please have your teacher input a ticket for you. 

If you DO NOT have device insurance, please see the steps below you will need to take before we fix your device. 

• Physical damage to your device requires that you have insurance. To learn more about our Device Insurance, you can visit the following URL - https://pbsd.info/DevIns. 

• A temporary Sapphire charge will be put on your account until the device insurance is paid. Once it is paid, we will remove the cost from your Sapphire account. 

• To pay for device insurance, you can visit the following URL - https://pbsd.info/techpay.

• Once device insurance is paid, the technology department receives an email verifying that the insurance was paid. 

• The technology department will then add that you have paid for insurance to the Sapphire Community web portal and then reach out to you to schedule an appointment to fix your device. 

A technician may respond to your ticket by asking you to bring your device to the front office to fill out a Chromebook Drop-Off Form. Once you fill out the form, we ask that you place your Chromebook on the Chromebook drop-off cart in the front office. 

A technician will come daily to pick up the device in the Chromebook drop-off cart. They will then contact you to update you on the status of your device.