High School Technology Support

Technical Problems Process

• Students, families, and staff having problems with any technical issue can input a ticket by emailing [email protected]. 

  • A technician will respond to you as soon as possible. 

  • If you do not have access to your email and you are a student, please have your teacher put a ticket in for you. 

  • If you don't have access to your email and are a teacher, please call our support number 412-798-6340.

Technical Support Window

• Students and staff experiencing technical difficulties can visit our help desk window in the back of the library during the following times:

  • Regular Schedule Hours: 7:15-8:00, 9:45-10:30, 1:30-2:15

  • 2 Hour Delay Hours: 9:15-10:00, 1:30-2:15

• If a technician is not available during these times, please follow the processes below. Depending on the nature of the issue, a technician may also ask you to submit a ticket for further troubleshooting.

One-to-One Program Process (High School)

• If you are having trouble with your district-issued device, please email [email protected] with a description of the problem. 

  • If you do not have access to your email, please have your teacher input a ticket for you. 

  • A technician will respond to you as soon as possible to schedule an appointment to troubleshoot/fix the problem. 

  • We ask that all students use the classroom loaner computers while our technicians fix your original device. Classroom computers are NOT to leave the classroom. 

  • If your device is not working correctly due to a manufacturer error, we WILL check you out a loaner while your device is repaired. 

  • If your device is not working correctly due to physical damage, we WILL NOT provide you with a replacement. You will need to follow the steps listed below to repair your device. 

  • Physical damage to your device requires that you have insurance. To learn more about our Device Insurance, you can visit the following URL - https://pbsd.info/DevIns. 

If there is Physical damage to your device, please read the steps below to get your device repaired. 

If you already have device insurance, follow the steps below:

• If you have insurance already, input a ticket by emailing [email protected]. 

• A technician will get back to you to schedule an appointment to repair your device as soon as possible. 

• If you cannot email to input a ticket, please have your teacher input a ticket for you. 

If you DO NOT have device insurance, please see the steps below you will need to take before we fix your device. 

• Physical damage to your device requires that you have insurance. To learn more about our Device Insurance, you can visit the following URL - https://pbsd.info/DevIns. 

• A temporary Sapphire charge will be put on your account until the device insurance is paid. Once it is paid, we will remove the cost from your Sapphire account. 

• To pay for device insurance, you can visit the following URL - https://pbsd.info/techpay.

• Once device insurance is paid, the technology department receives an email verifying that the insurance was paid. 

• The technology department will then add that you have paid for insurance to the Sapphire Community web portal and then reach out to you to schedule an appointment to fix your device.